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KYC and verification policy

Effective 1 July 2026 · MAJAM 117 SAS, trading as Tennis Network

This KYC & Verification Policy explains how Tennis Network verifies the identity and professional legitimacy of applicants seeking access to the Platform.

Verification is a fundamental condition of Membership and is designed to protect the integrity, security and reliability of the Tennis Network community.

This Policy forms an integral part of the Tennis Network Membership Terms and the Privacy Policy.

Contents

  1. 1. Purpose
  2. 2. Scope
  3. 3. Verification Principles
  4. 4. Identity Verification
  5. 5. Professional Verification
  6. 6. Supporting Documents
  7. 7. Additional Verification
  8. 8. Verification Decisions
  9. 9. Ongoing Verification
  10. 10. Fraud Prevention
  11. 11. Suspension & Removal
  12. 12. Storage of Verification Data
  13. 13. Member Responsibilities
  14. 14. Contact

1. Purpose

Tennis Network is built upon a simple principle:

Every Member should know that the professionals they interact with are genuine.

The purpose of this Policy is therefore to:

  • reduce fake profiles;
  • prevent identity fraud;
  • protect professional opportunities;
  • improve trust between Members;
  • preserve the integrity of the Platform.

Verification is not intended to certify competence or professional quality.

Its sole purpose is to confirm that an Applicant genuinely belongs to the professional tennis ecosystem and satisfies Tennis Network's Membership requirements.

2. Scope

This Policy applies to:

  • all Membership applications;
  • all verification procedures;
  • all Members;
  • all Membership categories;
  • any future verification process introduced by Tennis Network.

Verification may occur before Membership approval, during Membership or whenever Tennis Network reasonably considers additional verification necessary.

3. Verification Principles

Verification carried out by Tennis Network is based upon the following principles.

Authenticity Applicants must accurately represent their identity and professional background.

Fairness Each application is reviewed according to the verification standards applicable to its Membership category.

Confidentiality Verification documents are processed confidentially and only by authorised personnel or approved verification providers.

Proportionality Only information reasonably necessary for verification purposes is requested.

Continuous Reliability Verification is not a one-time event.

Tennis Network may request updated information whenever reasonably necessary to preserve the integrity of the Platform.

4. Identity Verification

Applicants may be required to verify their identity before Membership is approved.

Identity verification may include one or more of the following:

  • passport;
  • national identity card;
  • residence permit;
  • official government-issued identification;
  • sel e verification;
  • liveness verification;
  • additional identity confirmation procedures.

Tennis Network reserves the right to determine which verification methods are appropriate.

Submission of identity documents does not automatically result in Membership approval.

4.1 Identity Requirements

Identity documents must:

  • be genuine;
  • be valid;
  • not be expired unless expressly accepted;
  • clearly identify the Applicant;
  • be complete and legible.

Documents that are altered, incomplete, illegible or otherwise unreliable may be rejected.

5. Professional Verification

Professional verification confirms that an Applicant genuinely belongs to the professional tennis ecosystem.

Verification methods differ according to the Membership category.

Depending upon the application, Tennis Network may consider:

  • ATP, WTA, ITF or other recognised tennis profiles;
  • federation records;
  • tournament participation;
  • tournament credentials;
  • employment contracts;
  • coaching history;
  • professional references;
  • organisational affiliations;
  • public professional information;
  • previous collaborations;
  • official websites;
  • other reliable evidence.

No single document guarantees approval.

Verification decisions are based upon the overall assessment of the available information.

6. Supporting Documents

Applicants may be requested to provide one or more supporting documents, including but not limited to:

  • identity documents;
  • tournament credentials;
  • accreditation badges;
  • employment agreements;
  • appointment letters;
  • federation licences;
  • coaching certificates;
  • business registration documents;
  • reference letters;
  • official rankings;
  • publicly accessible professional profiles.

Tennis Network reserves the right to determine which documents are sufficient.

Additional documentation may be requested at any time.

7. Additional Verification

Where uncertainty remains following the initial review, Tennis Network may request additional verification.

This may include:

  • updated documents;
  • supplementary explanations;
  • additional references;
  • confirmation from recognised organisations;
  • further identity checks;
  • video verification where appropriate.

Failure to cooperate with additional verification requests may result in rejection or suspension.

8. Verification Decisions

Following completion of the verification process, Tennis Network may:

  • approve the application;
  • request additional information;
  • temporarily suspend the review;
  • reject the application.

Verification decisions remain entirely at the discretion of Tennis Network.

Except where required by law, Tennis Network is not obliged to disclose the reasons supporting a verification decision.

Verification decisions are final unless Tennis Network expressly agrees to conduct a further review.

9. Ongoing Verification

Verification may be repeated throughout a Member's relationship with Tennis Network.

Additional verification may be required where:

  • identity documents expire;
  • professional circumstances change;
  • fraud is suspected;
  • inconsistencies are identified;
  • security incidents occur;
  • Platform policies evolve.

Members agree to cooperate with reasonable verification requests.

Failure to do so may affect continued access to the Platform.

10. Fraud Prevention

Tennis Network maintains procedures designed to detect and prevent:

  • identity theft;
  • forged documentation;
  • impersonation;
  • false professional claims;
  • multiple accounts;
  • subscription circumvention;
  • organised abuse of the Platform.

Verification procedures may evolve continuously in response to emerging fraud risks.

Applicants acknowledge that Tennis Network may use both manual review and technological tools to assist fraud detection.

No verification system can eliminate all fraudulent activity.

11. Suspension & Removal

Tennis Network may immediately suspend or terminate Membership where it reasonably believes that a Member has:

  • submitted forged documents;
  • misrepresented their identity;
  • falsi ed professional experience;
  • impersonated another individual;
  • intentionally misled the verification process;
  • attempted to bypass verification requirements.

Such action may occur without prior notice where necessary to protect the Platform or its Members.

Serious verification fraud may result in a permanent prohibition from applying for Membership in the future.

12. Storage of Verification Data

Verification documents are processed in accordance with the Tennis Network Privacy Policy.

Access to verification documents is restricted to authorised personnel and approved service providers involved in the verification process.

Verification data is retained only for as long as necessary to fulfil the purposes described in the Membership Terms, this Policy and applicable law.

13. Member Responsibilities

Members agree to:

  • provide truthful information;
  • cooperate with verification requests;
  • promptly notify Tennis Network of material changes affecting their professional status;
  • refrain from submitting altered or misleading documents;
  • maintain accurate profile information.

Failure to comply with these responsibilities may affect Membership eligibility.

14. Contact

Questions relating to verification may be addressed to:

MAJAM 117 SAS Trading as Tennis Network Email: verification@tennisnetwork.fr Website: www.tennisnetwork.fr

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